This week we have the opportunity to acknowledge the work of the team behind the scenes at Elite Home Health & Hospice. Our office staff manages everything from the supplies we need to the communications with all of our community partners. These individuals handle incoming calls and requests by phone, fax, and mail; they process referrals to have a patient seen as soon as possible; they coordinate therapists and nurses to meet the patient needs; they collaborate with local physician offices, hospitals, and specialists to collect all the necessary treatment information for the clinical team to build a plan, and they meet with families who have questions about home health, palliative, and hospice services. The operations of Elite Home Health & Hospice is built on the hard work of a team of local office staff. We would not be able to deliver life changing service without each and every one of them!
What does intake for home health and hospice entail?
Elite Home Health & Hospice currently receives referrals by fax or hand delivery. An intake coordinator will review the packet to assure all the necessary documents are included. If anything is missing, the liaison will reach out to local physicians/hospitals for the information to meet the Medicare requirements. For home health, the intake coordinator will then call the patient to let them know the services that have been ordered and the start date of those services. For hospice, the intake coordinator will reach out to the clinical liaison to communicate with the patient and family about any questions or concerns they have regarding hospice services; this often results in an in-person informational to support the patient and the family. A clinical review of the referral is completed to assure all the Medicare requirements are met. Communication with providers for additional information often occurs to support the referral. The patient and family are then called to share the appointment date and the nurse that will guide them through the process. If you have questions about accessing home health or hospice services, reach out to us at info@EliteHHH.com
People to know
Clarkston Liaison/Lifeline – Angie (509) 780-8097
Lewiston Liaison – Beth (509) 254-1381
Moscow & Orofino Liaison – Scott (509) 234-3102
Business Development – Ashley (509) 843-7605